Privacy Policy

Privacy Policy
This privacy policy sets out how Wisbey Osteopathy uses and protects any information that you give Wisbey Osteopathy.

Wisbey Osteopathy are committed to protecting and respecting any personal information you share with us. The processing of personal data, such as the name, address, e-mail address, or telephone number of data subjects shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to Wisbey Osteopathy.

This statement describes what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.

We will always give you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications, or share your data with anyone else who might. We do not sell your information to third parties.
The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of any substantial changes. This policy is effective from 25/05/2018.

Controller for the purposes of the General Data Protection Regulation (GDPR), other data
protection laws applicable in Member states of the European Union and other provisions
related to data protection is:

Wisbey Osteopathy, Light Centre Monument, 36 St Mary at Hill, London, EC3R 8DU

The Data Protection Officer of the controller is:
Samantha Wisbey

Wisbey Osteopathy, Light Centre Monument, 36 St Mary at Hill, London, EC3R 8DU
Any data subject may, at any time, contact our Data Protection Officer directly with all
questions and suggestions concerning data protection.

Wisbey Osteopathy uses cookies. Cookies are text files that are stored in a computer
system via an Internet browser. Many internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, Wisbey Osteopathy can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.
By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

You may, at any time, prevent the setting of cookies through our website by means of a
corresponding setting of the Internet browser used, and may thus permanently deny the
setting of cookies. Furthermore, already set cookies may be deleted at any time via an
Internet browser or other software programs. This is possible in all popular Internet
browsers. If you deactivate the setting of cookies in the Internet browser used, not all
functions of our website may be entirely usable.

What information do we collect?
We may collect information about you when you engage with our website or use our contact form. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for.

We collect a series of general data and information when you or an automated system uses the website. This general data and information are stored in the server log files. We may collect (1) the browser types and versions used, (2) the operating system used by the
accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the
accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.

When using this general data and information, Wisbey Osteopathy does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, Wisbey Osteopathy analyses anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

Wisbey Osteopathy contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If you contact us by e-mail or via the contact form, your personal data is automatically stored. This data is stored for the purpose of processing or contacting you back. We do not sell or share your personal information with third parties.

How do we use this information?
Wisbey Osteopathy will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing
communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal
information with anyone else who might do so.

There are various ways in which we may use or process your personal information. We list these below:

Where you have provided your consent, we may use and process your information to:
Contact you from time to time about promotions, events, products, services or information which we think may be of interest to you (don’t worry, we won’t bombard you, we don’t have time to write a weekly newsletter!); You can withdraw your consent at any time by contacting us on the details provided within the “How can I manage the information we hold about you” section below or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.

Contractual performance
We may use and process your personal information where this is necessary to perform a
contract with you and to fulfill and complete your agreement entered into with us.

Legitimate interests
We may use and process your personal information where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so. Processing necessary for us to support customers with sales and other enquiries.

1. To respond to correspondence you send to us and fulfil the requests you make to us (for example: to provide a quote, or further information of a service we provide); Processing necessary for us to respond to understanding customers’ needs;

2. To analyse, evaluate and improve our products and services so that your visit and use of our website are more useful and enjoyable (we will generally use data amalgamated from many people so that it doesn’t identify you personally); Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns;

3. To send you marketing information from time to time after you have purchased a service from us or made a purchasing enquiry, brochure or other information of interest. We will only contact you with information about our own products and services (and in ways the law allows), which we hope you will like. You have the right to object to us sending you this information at any time;

4. To contact you from time to time with marketing information (unless you object) if you
are acting on behalf of a business or where we have obtained your business contact details from an online or public business directory. In relation to any such information we send by email or SMS, we will include an option allowing you to object to receiving future messages by unsubscribing;

5. To identify and record when you have received, opened or engaged with our website or electronic communications (please see our Cookie Policy for more information);
Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively;

6. To verify the accuracy of information that we hold about you and create a better
understanding of you as a customer;

7. For network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access;

8. To comply with a request from you in connection with the exercise of your rights (for
example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);

9. To inform you of updates to our terms and conditions and policies.

Legal obligation
We may process your personal information to comply with our legal requirements
vital interest. Sometimes we will need to process your personal information to contact you if there is an urgent notice and we need to tell you about it.

Our Newsletter
We may like to update our customers by means of a newsletter about our latest news and information. You will be asked about this on your first appointment with Wisbey Osteopathy. We will only send you the newsletter if; (1) you have a valid e-mail address and (2) you have expressively given consent to receive the newsletter.

The personal data collected as part of a registration for our newsletter will only be used to send our newsletter. In addition, subscribers to the newsletter may be informed by e-mail, as long as this is necessary for the operation of the newsletter service or a registration in question, as this could be the case in the event of modifications to the newsletter offer, or in the event of a change in technical circumstances. We will not share or sell the personal data provided.

You may opt out of receiving the newsletter at any time by using the unsubscribe link at the bottom of the email, or alternatively by contacting us directly. You may also revoke the consent provided to store your personal data at any time. The newsletter contains tracking pixels (miniature graphic embedded in emails to log file recording) to enable us to analyse the success or failure of our online marketing campaign. This allows us to see if and when an email was opened by you, and which links in the email you clicked on.
Any personal data collected in the tracking pixels are stored and analysed by us in order to optimise future newsletters, as well as adapt the content to make it better for you in the future. Your personal data is never passed on to third parties. You are at any time entitled to revoke the respective separate declaration of consent issued by means of the double-opt-in procedure. After a revocation, your personal data will be deleted by the us. We automatically regard a withdrawal from the receipt of the newsletter as a revocation.

How long do we keep your information for?
We do not retain personal information in an identifiable format for longer than is necessary. If we have a relationship with you (e.g. We are currently, or have previously provided you with ongoing services), we hold your personal information for 7 years from the date our relationship ends (in accordance with medico-legal law). We hold your personal information for this period to establish, bring or defend legal claims. Where we have obtained your personal information following a request for information, quote, brochure, or any other information on any of our products or services, we hold your personal information for 1 year and 6 months from the date we collect that information, unless during that period we form a relationship with you e.g. you go ahead with treatment and become a patient. We hold your personal information for this period to give us an opportunity to form a relationship with you.

The only exceptions to the periods mentioned above are where:
The law requires us to hold your personal information for a longer period, or delete it
Where you have raised a legal claim, complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 6 years following the date of that complaint or query; or
You exercise your right to have the information erased (where it applies) and we do not
need to hold it in connection with any of the reasons permitted or required under the law (see further How can I manage the information we hold about you);

How can I manage the information we hold about you?
You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested).

You have the right to:
Ask for a copy of the information that we hold about you;
Correct and update your information;
Withdraw your consent (where we rely on it). Please see further ‘How do we use this
Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object;
Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information;
Transfer your information in a structured data file (in a commonly used and machine
readable format), where we rely on your consent to use and process your personal
information or need to process it in connection with your contract.

You can exercise the above rights and/or manage your information by contacting us using
the details below:
Wisbey Osteopathy, Light Centre Monument, 36 St Mary at Hill, London, EC3R 8DU

If you have any specific data protection concerns or a complaint, you can address it to our Data Protection Officer at

If you are unhappy, you have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below:

Post: Information Commissioner’ Office
Wycliffe House
Water Lane

Call: 0303 123 1113


External platforms
We have integrated external platforms and social media platforms onto the website which are subject to their own privacy policies. A list of the platforms and their corresponding privacy policies are listed below

Google Analytics and under

You may request details of personal information which we hold about you under the GDPR Law. If you would like a copy of the information held on you please write to Wisbey Osteopathy, Light Centre Monument, 36 St Mary at Hill, London, EC3R 8DU.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.